Fast forward 2 months and the vehicle has not yet arrived and we are closing in on the date we need the vehicle. It seemed like a good deal and ***************** is a reputable dealer so we decided to put down the deposit. We could put down $1000 that day to hold the vehicle for us and it would go towards the price of the vehicle. He came out and set down a sales sticker for a Cactus Grey Bronco in the price range I wanted that he said would arrive in the next month to month and a half, sometimes they come sooner but he wanted to under promise and over deliver. He said he wanted to take a look at what was coming in so we waited to see what he found. After the test drive, I asked him to keep an eye out for any Cactus Grey Broncos within a very specific, lower end price range. 11 to test drive the Wrangler and Bronco to determine which one I preferred but let the salesman know from the beginning that I wasn't interested in purchasing anything until April. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I went into the dealership on Feb. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. She said it was just an ETA and not a definite date but we would never have put our money down had we known it would not be here by now. It doesn't seem right that they can keep my deposit indefinitely for a vehicle that hasn't been delivered in the timeframe originally given. She said since we signed the form for non-refundable they can just hold onto our money. She said that she is not doing a bait and switch but that is what it feels like to me. They are either completely different models or they are way higher in price than what I want to spend. The sales manager said I could put my money towards another vehicle on the lot but none of the options are comparable to what I put the deposit towards. They can't give me a date that the vehicle will arrive and don't even seem to know if it is damaged or what has happened. I have contacted the salesman as well as the store manager and had several discussions.
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